UTE · Utilities
Unified communications for UTE
We worked with Uruguay's electricity transmission company to migrate all of its corporate PBXs (many and scattered) to a single centralized, secure, high-availability solution. Built on Avaya Aura, it enables communication among more than 3,400 corporate users.
The challenge
UTE had multiple corporate phone systems (PBXs), scattered and hard to manage together. Keeping several separate platforms complicates administration, raises costs, and makes it harder to guarantee the availability and security of internal communications for a company with thousands of users. Each system had its own configuration and its own maintenance, which multiplied the technical team's effort and left less room to ensure a common standard across the whole organization.
The solution
We migrated all of UTE's corporate PBXs to a single centralized, secure, high-availability solution based on Avaya Aura. Bringing the platforms together into one simplifies administration and sets a common standard for communications across the whole organization. The migration was planned to preserve the continuity of phone service during the transition, so users moved to the new platform without noticeable interruptions in their daily operation.
The impact
The solution enables communication among more than 3,400 corporate users on a single, high-availability infrastructure. UTE went from managing several scattered systems to running one consolidated platform that is simpler to maintain and to secure. Centralization also makes it easier to apply changes and policies uniformly, and it leaves the organization better positioned to add new communication features without fragmenting the operation again.
