InterEnergy · Utilities
We helped a clean energy company expand across Latin America and the Caribbean
We supported the Inter Energy group's electric-mobility expansion across the region with a support center for its EV charging network. Available in the Dominican Republic, Jamaica, Panama, Puerto Rico, Mexico, Paraguay, and Uruguay in several languages, the platform brings all end-customer information together in one place.
The challenge
The InterEnergy group is driving electric mobility across several countries in Latin America and the Caribbean, and its charging network keeps growing in markets with different languages and realities. End customers needed a single point of contact to resolve questions about the charging service, no matter which country they connected from. As the network expands, keeping support consistent in every market becomes as important as the charging infrastructure itself, because the user's trust in the service depends on it.
The solution
We supported InterEnergy's electric-mobility expansion, whose charging network runs under the Evergo brand, with a support center for its EV charging system. The platform is available in the Dominican Republic, Jamaica, Panama, Puerto Rico, Mexico, Paraguay, and Uruguay, in several languages, and brings the information end customers need about the service together in one place. This way, the support operation can scale at the same pace as the charging network, without multiplying systems in each country.
The impact
InterEnergy was able to scale its charging network across seven countries on top of a centralized, multilingual support operation. End customers get the same standard of service in each market, which makes it easier to adopt electric mobility across the region. By concentrating information in a single platform, the company also gains visibility into its users' questions, useful input for improving the service as the network keeps growing.
