Antel · Telco
We help Antel manage the devices on its fiber-optic (FTTH) network
We simplified the provisioning, monitoring, and management of residential devices for Antel, Uruguay's leading telco. We supply, install, and support an ACS platform to manage residential ADSL modems and fiber terminals (ONT). The platform lets Antel manage each home's modem to check service status when users report issues. This speeds up incident resolution, both remotely and on-site, and makes for a better customer experience.
The challenge
Antel manages millions of devices in its customers' homes, from ADSL modems to fiber terminals (ONT). Provisioning, monitoring, and administering that fleet of equipment centrally is key to knowing the state of the service and resolving incidents quickly. At this scale, handling each device manually is unworkable, and without a centralized view it is hard to diagnose a problem or put a new device into service without a technician on site.
The solution
We supply, install, and support an ACS platform to manage Antel's residential ADSL modems and fiber terminals. The platform makes it possible to manage each home's device and check service status when users report issues, both remotely and on-site. With the platform, many provisioning and diagnostic tasks are done remotely, which reduces the need for visits and speeds up bringing new customers into service.
The impact
Centralized management simplifies the provisioning and monitoring of residential devices and speeds up incident resolution. For customers, it translates into a better experience, because many problems can be diagnosed and resolved without depending on a visit. For Antel, it means running its device base more efficiently, with clear information about the state of service in each home and the ability to act before the user notices a degradation.
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